Privacy Policy

1. Information We Collect

• Account details such as name, email, login credentials, and profile preferences.
• Pet and family content such as pet names, profile details, milestone notes, memorial submissions, or care-hub information you choose to save.
• Purchase and fulfillment details such as items ordered, order history, and contact information needed for customer support or delivery coordination.
• Technical and analytics data such as browser type, device details, pages visited, approximate location, and referral source.
• Messages and support records when you contact us for help, returns, accessibility feedback, privacy requests, or account deletion.

2. How We Use Information

3. Third-Party Services and Disclosures

We do not sell personal information. We share information only as needed with providers who help us run BindiTails.

We may also use payment, email, or fulfillment vendors when needed to complete orders or support requests. Those vendors operate under their own privacy notices.

4. Cookies, Local Storage, and Similar Technologies

BindiTails uses cookies and local storage to keep accounts working, remember preferences, understand traffic, and measure affiliate activity.

• Functional cookies keep sign-in and preferences running smoothly.
• Analytics cookies help us improve pages and understand what visitors enjoy.
• Preference storage may remember interface settings on your device.
• Affiliate cookies may be used when you click an Amazon Associates or other partner link.

5. Your Privacy Rights (GDPR / CCPA / CPRA)

You may have rights to know what personal information we collect, request correction, request deletion, receive a portable copy, or limit certain processing depending on where you live.

• California residents may request disclosure, correction, or deletion under the CCPA/CPRA.
• EEA / UK residents may request access, correction, erasure, portability, restriction, or objection to processing.

Send requests to hello@joytheeandme.com. We may verify identity before completing a request.

6. Retention and Deletion

We retain data only as long as reasonably needed for the feature or legal obligation involved.

• Account records are kept while your account is active and for a limited period after closure when needed for security, backup, or compliance.
• Support records are usually retained for up to 24 months.
• Order, tax, and fraud-prevention records may be kept longer where required by law or business necessity.

If you request deletion, we will remove or de-identify eligible information unless we are required to keep it for legal, accounting, or security reasons.

7. Security

We use reasonable safeguards to protect accounts and stored information. No system is perfectly secure, but we work to reduce risk and limit unnecessary collection.

8. Children's Privacy (COPPA)

BindiTails includes family-friendly content, but account creation and personal data submission are intended for adults or for minors acting with parent or guardian involvement. If you believe a child under 13 provided personal information without appropriate consent, contact us so we can investigate and address it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always the one posted here with the updated effective date.

Policy change log