Help Center & FAQ

No. You can enjoy public stories, books, and many shop pages without signing in. Accounts are mainly for saved features and account-based tools.

Use the password reset option on the account experience if it is available. If that doesn't work, contact support from your account email.

Yes. Update it in your account settings if that option is available, or email support for manual help.

Email hello@joytheeandme.com and ask for deletion. We may need to confirm ownership before processing the request.

That depends on the feature set available to you, but it may include a pet's name, breed, milestones, notes, and other family-friendly details you choose to keep.

Yes. If the feature is enabled, you can update profile details whenever you need to.

Some account experiences support multiple pets. If you do not see that option yet, it may still be rolling out.

Yes. You can delete profile information from your account tools or request help from support if needed.

No. The Care Hub is an organizational feature only. It does not replace veterinary, medical, or emergency advice.

Examples may include feeding reminders, questions for your vet, supply lists, or household notes, depending on the tools available to your account.

Only you and service providers helping us operate the feature, unless you intentionally share information with someone else.

If the export option is available in your account, you can use it there. You can also request deletion of eligible data by contacting us.

Memorial-style features are meant to help families honor beloved pets with photos, stories, or remembrance notes.

If privacy controls are available, you can use them. Otherwise, assume the content is visible only inside your own account unless the feature says otherwise.

Yes. You can revise or delete eligible memorial entries if those controls are available, or contact support for help.

Please avoid posting sensitive information you would not want stored online, including financial data, private medical records, or information about other people without permission.

Not always. Some product links may go to third-party sellers or affiliate partners such as Amazon Associates.

We disclose that some links may earn us a commission if you make a qualifying purchase. That does not increase your price.

Email support with your order details and we will point you to the right next step, whether that means helping directly or directing you to a partner seller.

Because digital items are delivered immediately, returns may be limited. If you received the wrong file or had a delivery problem, contact us and we will review it.